Business Support Manager

Salary: Up to £45,000 (depending on experience) 

Location: Ideally based in the Midlands due to location of work. Travel (including Nationwide on occasion) is a necessary requirement of the role.

Would you like to be part of:

A multi award-winning franchise system also known as a market leader in the homecare industry?

A national brand recognised as an employer of choice within the sector?

A passionate, friendly and high performing team that love what they do?

Right at Home UK is a homecare franchise providing private care services to adults in their own homes. A company committed to making a real difference to the lives of those we serve, our commitment to delivering positive outcomes for Clients and our employees have resulted in Right at Home becoming a brand synonymous with quality and trust. This is evidenced by our award wins year on year.

What we offer:

• Competitive Pay – Up to £45k depending on experience
• Salary sacrifice company pension
• Salary sacrifice EV scheme
• Free secure parking
• An inspiring and fun place to work, within a supportive team environment
• Mileage and travel expenses
• Access to Medicash and private healthcare benefits
• 23 days annual leave plus Bank Holidays
• Additional annual leave accrual for years in service and your birthday off
• Progression opportunities through our extensive career pathway

The role:

As a Business Support Manager working as part of a National team, you will support a portfolio of Franchise Owners across the UK. Assisting through onsite support visits mixed with some virtual meetings, you will support the business to drive efficiencies and improve key performance metrics through utilising a vast range of tools and resources provided through our exceptional franchise model.

This is a very diverse role, and no two days are the same – this richness of the variety means there’s never a dull moment. You will work with a mixture of new and established Franchise Owners and adapt your approach according to the business needs.

Responsibilities include:

• Analysing recruitment, retention and marketing data to be able to focus Franchise Owners time and spend effectively.
• Sharing acquisition and retention best practice with peers and the wider network.
• Conducting financial analysis and action planning (in depth training provided).
• Facilitating team sessions in a range of key business growth topics (full training provided).
• Assisting with setting team KPIs (full training provided).
• Support with the creation of annual business plans, including setting targets: for revenue growth, client and employee acquisition, improvements to key quality indicators and quarterly projects.
• Sharing mystery shop findings to help each business improve their enquiry process.
• Assisting businesses with utilising and localising marketing and recruitment campaigns.
• Working collaboratively across other teams within Right at Home UK National Office (recruitment, marketing, compliance, training, finance, systems) – directing Franchise Owners to National Office experts for specialist support where required.
• Create action plans with Franchise Owners following anonymous feedback from key stakeholders, to drive improvements.
• Support with systems and process implementation and migration.

The ideal candidate will be a strong team player, live in the Midlands area and have experience in a similar capacity in a fast-moving industry; and most importantly have the attitude and desire to be the best in our sector!

It should be noted that this is a field based role with regular travel required across our UK franchise network, to provide in person support. The successful applicant will be happy with travel and overnight stays.

A strong candidate will be able to demonstrate:

• Determination and drive to add value to the Franchise Owners.
• Strong business acumen with the ability to take a highly analytical approach to resolving performance issues.
• Proven ability to build and maintain positive relationships at all levels within a complex stakeholder environment.
• The ability to work well under pressure; thriving in a busy and fast-moving environment.
• The ability to positively challenge performance and promote accountability within a business setting.
• Ability to undertake regular, efficient and productive site visits to ensure our Franchise Owners benefit operationally from your support, expertise, enthusiasm and energy.
• Ability to hold responsibility for the success of individual business owner’s support - through effective motivation, financial and planning strategies.
• Excellent organisational and prioritisation skills; along with exceptional written and verbal communication skills.
• Highly proficient in all Microsoft applications.
• The skills to measure and monitor financial indicators, tracking performance against target (desirable – we can provide full training over a period of time).

If this sounds like the right opportunity for you, please apply online or contact David O’Brien on 0151 305 0752.