Are you a Registered Home Care Manager, Deputy Manager or Care Manager looking for the next step in your career?

Are you ambitious and a natural leader?

This is a fantastic opportunity to be part of something special. Right at Home is recruiting for an ambitious, driven and caring Operations Manager for our expanding office in Tyneside, to manage, develop and grow the business.

Right at Home is trusted by generations. Our network of local offices around the UK work tirelessly to deliver on our promises. For us it’s not just about providing a service, it’s about building valuable relationships with everyone we work with.

Right at Home Tyneside is a well established care provider that has recently secured a large contract that will increase the size of the business significantly. There are also opportunities to grow the business in other markets.

Why join Right at Home Tyneside?

• Competitive salary £35 000pa to £45 000pa
• A generous performance-based bonus structure
• Right at Home network awarded Workbuzz 5 Star Employer Status
• Awarded Top 20 Home Care Group
• Rated Good by the Care Quality Commission
• 22 Days holiday + Bank Holidays
• Ongoing support – we value our managers and offer a full support system, ongoing training to enhance skills and business knowledge as well as dedicated compliance support to achieve Outstanding CQC reports
• A voice – regular Registered Manager Forums to share ideas, challenges and ensure your needs are being met

As the Operations Manager, holding the CQC registration, you will play an instrumental part in building on the success of our established office. You will be a fundamental pillar in the overall smooth running of the operation and day to day business, working alongside our franchise owner and an amazing team of care co-ordinators, service and recruitment managers, senior carers and carers.

Responsibilities of the Operations Manager include:

Provide leadership, management and the highest level of support to the care team, to ensure the very best outcomes in everything they do.

Ability to take ownership of achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring they achieve a minimum of a Good CQC inspection with an aspiration for Outstanding.

Accountable for the Health & Safety of staff and clients; ensuring relevant policies and procedures are followed at all times providing a safe working environment.

Ensure consistent application of policies, procedures and approved practice, promoting business aims and values.

Ability to identify and recruit high quality carers, oversee excellent training and maintain high retention ratios.

Ability to ensure scheduling is effectively designed so that carers deliver the allocated care to the client in the most efficient and cost effective manner whilst maintaining quality

Take ownership of quality assurance and governance through scheduled Spot Checks, Service Reviews, Internal Audits and Annual Surveys.

Ability to complete and continuously improve the Assessments, Risk Assessments and Support Plans to ensure the outcome of the client is achieved and the customers’ expectations are exceeded by going the extra mile.

To be aware of Key Performance Indicators and to accurately record and report statistics to the Director as appropriate.

Ad hoc duties to support the Director, as and when required, to meet the needs of the business including covering Carer duties when necessary.

To be a key figure in ensuring the business grows sustainably but in line with commercial targets.

Qualifications and Experience required from our Registered Manager:

Hold, or be working towards, an NVQ Level 4 (RMA) or QCF Level 5 qualification in Social Care

In depth understanding of CQC assessment criteria for Good and Outstanding scores

Management experience of service provision in the care industry

Experience in managing people

If you have experience as a Registered Manager, Care Manager, experienced Deputy Manager, NHS Ward Manager, Unit Manager or CQC inspectorate or other management or leadership role within the healthcare sector, we would love to hear from you.

If you have the passion, drive and leadership skills to take on this challenging yet exciting opportunity - apply today! We would love to hear from you.